Last updated: 15 September 2025

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Geelong Clinical Pilates is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, or engage with us through advertising.

By using our website and services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following information when you interact with us:

• Personal Information: Your name, email, phone number, and health-related information you choose to provide when booking or enquiring about services.

• Booking & Payment Information: Details necessary to schedule appointments and process payments.

• Website & Ad Data: Information about how you use our website, including pages visited, time spent, and interactions with our ads.

• Technical Data: IP address, device type, browser type, and cookies.

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2. How We Use Your Information

We may use your information to:

• Schedule and manage bookings

• Provide Pilates and allied health services

• Respond to enquiries and customer support requests

• Send updates, reminders, or marketing communications (if you’ve opted in)

• Improve our website, services, and advertising performance

• Run Facebook and Instagram ads using tools like the Meta Pixel (to understand which ads are effective and to show relevant ads to people who may be interested in our services)

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3. Facebook Advertising & Cookies

We use the Meta (Facebook) Pixel on our website. This means:

• Facebook may collect information about your visit to our website.

• This helps us show you relevant ads on Facebook and Instagram.

• The information is anonymous to us — we cannot see your personal Facebook data.

You can control your ad preferences in your Facebook Ads Settings or adjust cookie settings in your browser.

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4. Sharing of Information

We do not sell your personal information. We may share data only with:

• Service providers (e.g., booking platforms, payment processors, website hosting)

• Meta (Facebook/Instagram) and other ad platforms for marketing purposes

• If required by law or to protect our rights and safety

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5. Data Security

We take reasonable steps to protect your personal information. However, no method of online transmission is 100% secure.

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6. Your Rights

You may request to:

• Access or correct your personal information

• Opt out of marketing communications

• Request deletion of your data (where legally allowed)

To exercise these rights, contact us at info@geelongclinicalpilates.com.au

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7. Health Information

If you share health details with us (e.g., via an enquiry or booking form), we use this information only to provide appropriate services and care. We will not share your health information without your consent, except where required by law.

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8. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated “Last updated” date.

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9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Geelong Clinical Pilates
Email: info@geelongclinicalpilates.com.au
Phone: 0409 617 207
Address: 1C/110-122 High St Belmont VIC 3216